Refund and Cancellation Policy

What this policy covers

This policy applies to paid digital reports and consultations purchased from Veda Nakshatra through vedanakshatra.com. Free reports and the complimentary initial enquiry have no purchase charge to refund. Digital reports do not involve a physical return or shipping charge.

Cancelling a personalised report

Email us as soon as possible if you want to cancel. If personalised preparation has not begun, we will cancel the order and refund the payment in full. Automated preparation can begin shortly after a successful payment, so a cancellation request may reach us after work has started.

Once personalised preparation has begun or a report has been delivered, a change of mind does not automatically entitle you to a full refund. We will explain the work completed and assess a cancellation or correction fairly. This does not limit remedies for a deficient, incorrectly supplied, undelivered or materially misdescribed service, or other rights under applicable law.

Consultation cancellation and rescheduling

Contact us before the agreed session begins to cancel or request another time. A paid consultation cancelled before it starts will be refunded in full, without a cancellation fee. If we cancel or cannot provide the agreed session, you may choose a reschedule or a full refund. Once a session has taken place, dissatisfaction with a prediction alone does not automatically require a refund; concerns about the service supplied will still be reviewed fairly.

Failed delivery, incorrect services and duplicate payments

Tell us if a paid report fails to generate, cannot be accessed, is materially different from what was ordered, or if an agreed paid service is not delivered. We will investigate and offer an appropriate correction, delivery or refund, while preserving any refund entitlement under applicable law. If we cannot supply the paid service, we will refund the payment. Verified duplicate charges for the same intended order will be refunded.

If you entered incorrect birth or contact details, contact us promptly. We will explain whether we can correct the existing report or whether a new preparation is needed before asking you to pay for any additional work.

How to request a refund

Email astrologers@vedanakshatra.com with the order reference, payment reference if available, email used for the order and a short description of the issue. Please do not send banking passwords, full card details, card security codes or payment OTPs. We acknowledge consumer complaints within 48 hours and address them within one month, subject to any shorter applicable legal requirement.

Refund method and processing time

Approved refunds are initiated through the payment provider and returned to the original payment method. We will confirm initiation and share an available refund reference. Bank credit is separate from our review and initiation: Razorpay currently advises allowing 7–10 working days for normal refunds, with timing varying by payment method and bank. This is a provider estimate rather than a guaranteed credit date. Contact us if the expected credit does not arrive.

A failed-payment debit may be reversed by the payment provider or bank without an order being completed. Ask us to check the transaction before making a second payment. We do not require a customer to make an extra payment to receive a refund.

Your statutory rights

No clause in this policy waives a consumer's non-excludable rights or remedies. A refund restriction for completed personalised work does not override rights relating to deficient, misdescribed or undelivered services under applicable law.

Contact and grievances

For a privacy request, use the subject “Privacy request”; for an order issue, include your order reference. Contacting us does not restrict your right to approach a competent consumer or data-protection authority.